What happens if a fabric I ordered is out of stock?
Typically you should not be able to order a fabric that we no longer have in stock. However, mistakes do happen. If you order a fabric that is actually not available then we will contact you to try and make accomodations. Our expert teams will walk you through similar fabric options (believe it or not...customers have actually found a better match for their need during this process!). Sometimes, also, we are expecting a shipment of the fabric to be received soon and perhaps the delivery is delayed due to traffic or weather or other issues. If this is the case then we'll advise you on our best guess scenario of when we'll be able to receive that new fabric shippment.
Via all of this, if you are not willing to wait or can't find a replacement we will process a full refund.
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What is the order process and timeline?
Typically, we begin processing your order (note: this means cutting) 24-48 hours after the order has been placed. Sometimes, if we are slow orders will be processed in the same day. If you have any questions then you should reach out to our ...
Can I Change or Cancel An Order?
Your window to change or cancel an order is not a set amount of time. Our policy is this: No changes are allowed once processing has begun. For us, "PROCESSING" status begins once any of your fabric order is cut. NOTE: if you cancel the order after ...
Refunds & Returns
Returns Big Z Fabric wants you to be 100% satisfied with our fabrics and our service. As a result, if you are unhappy with any product you receive from us, you may return the fabric(s) within 14 days of receipt. All returns are subject to a 20% ...
German Shoppers of Big Z Fabric
We have an exclusive partnership with StoffHummel for a variety of our fabrics. As such, shoppers located within Germany may experience some issues while trying to add fabric to their cart that is sold via their website. Below is a list of the ...
Terms and Conditions
Terms and Conditions Welcome to our website, https://bigzfabric.com. By accessing and using this website, you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, please do not use this website. ...