Can I Change or Cancel An Order?
Your window to change or cancel an order is not a set amount of time. Our policy is this: No changes are allowed once processing has begun. For us, "PROCESSING" status begins once any of your fabric order is cut. NOTE: if you cancel the order after ...
What is the order process and timeline?
Typically, we begin processing your order (note: this means cutting) 24-48 hours after the order has been placed. Sometimes, if we are slow orders will be processed in the same day. If you have any questions then you should reach out to our ...
Checking the Status of Your Order
Checking of the status of your order can be done by logging into your account. Once it has been shipped you should see a tracking number for the carrier you chose at checkout. That should give you the latest information about the status of your ...
How do I enter a promotion code for my order?
Promotional codes and coupon codes are entered during the final checkout screen. See the desktop screenshot below. Enter coupon code and apply promo. The coupon will update your cart total automatically! Non-eligible fabrics will not be included ...
Refunds & Returns
Returns Big Z Fabric wants you to be 100% satisfied with our fabrics and our service. As a result, if you are unhappy with any product you receive from us, you may return the fabric(s) within 14 days of receipt. All returns are subject to a 20% ...