Can I Change or Cancel An Order?
Your window to change or cancel an order is not a set amount of time. Our policy is this:
No changes are allowed once processing has begun.
For us, "PROCESSING" status begins once any of your fabric order is cut.
NOTE: if you cancel the order after processing has begun you will be charged a restocking fee of 20%
What is the order process and timeline?
Typically, we begin processing your order (note: this means cutting) 24-48 hours after the order has been placed. Sometimes, if we are slow orders will be processed in the same day. If you have any questions then you should reach out to our ...
Refunds & Returns
Returns Big Z Fabric wants you to be 100% satisfied with our fabrics and our service. As a result, if you are unhappy with any product you receive from us, you may return the fabric(s) within 14 days of receipt. All returns are subject to a 20% ...
Checking the Status of Your Order
Checking of the status of your order can be done by logging into your account. Once it has been shipped you should see a tracking number for the carrier you chose at checkout. That should give you the latest information about the status of your ...
What happens if a fabric I ordered is out of stock?
Typically you should not be able to order a fabric that we no longer have in stock. However, mistakes do happen. If you order a fabric that is actually not available then we will contact you to try and make accomodations. Our expert teams will ...
How to order samples
Ordering samples is very easy! We created a dedicated button to ordering samples in both our actual product pages and in our "quick view' option as well. Just add it to your card and proceed to check out. There is a 99.9% chance that your sample ...